Real-time Alerting
ITAL’s messaging platform can be used as a standalone system or integrated with other solutions such as Merlin.
Our new, innovative solution messaging platform allows for disruption to be managed in one central repository, whilst all business stakeholders update the incident as it unfolds.
Our solution allows end-users to subscribe and choose the information they want to receive, when and by what method
Integration into your Active Directory and single sign on
A fully managed service, centrally hosted and supported
Uses industry data such as Darwin, TD.NET and integrates with other industry solutions. Wizards guide users through the processes, delivering consistency and accuracy
A fully flexible platform to describe and provide information in your own language and style
Users are able to provide up-to-date, real-time information around disruption via a permission-based web user interface and/or a mobile staff Application
Different job roles require different information. Our platform delivers a configurable user interface
service monitor
and recovery tool
SMART is designed to ensure decisions are taken in the interest of the customer, rather than purely an operations decision to get back to the timetable.
A Controller may take a decision that had already been taken in previous days or even the current day. This can be a regular occurrence when different Controllers are on duty or there is a shift change. SMART will inform a Controller that a similar decision had already been taken and when, meaning a different approach can be taken, not impacting the same customers again.
Better, faster, more consistent decision making, resolving disruption quicker and improving the customer experience
Uses industry data such as Darwin, TD.NET and integrates with other industry solutions. Wizards guide users through the processes, delivering consistency and accuracy