Workflow Management
& Fault Reporting

Overview

Check, capture, and report incidents in real-time

ITAL inform is our flexible workflow solution allowing staff to check, capture, and report incidents in real-time allowing your business to react and rectify, improving efficiency and the environment for your staff and customers.

 

  • Create your own forms and workflow in real-time (via the portal)
  • Create multiple forms for different roles across your business
  • Capture real-time information from out in the field
  • Upload and attach photo’s
  • Complete analytics and reporting

Train crew can report

  • Air conditioning out of order
  • Wi-Fi out of order
  • Toilets out of use / require maintenance
  • Vandalism
  • No catering
  • Carriage locked out of use
  • Touch-point cleaning required
  • Overcrowding

Field staff

  • Staff working out in the field can be assigned tasks via the portal, update progress and mark as completed

Station staff can report

  • Lifts or escalators out of use
  • Toilets out of use or require maintenance
  • Bins require emptying / litter
  • Platforms need gritting
  • Lighting out of order
  • Assisted travel
  • Vandalism
  • Overcrowding
  • Dispatching / train problems

Our App is highly configurable to feedback information to teams across your business, allowing for immediate or scheduled action.

  • Train crew
  • Station staff
  • Maintenance
  • Revenue enforcement
  • Customer service
  • Assisted travel
  • trackside staff (Network Rail)

Our solution understands the location of your staff enabling complete efficiency

Also included is:

  • Location / GPS data
  • Point to point messaging – send a message to other members of staff (another station to help assist a customer when alighting for example)
  • Data API available to integrate with existing systems

Benefits

  • Eliminate phone calls and paper processes
  • Ease of use: Mobile application offers a modern platform to carry out daily duties
  • Quick Reporting tool: A user can quickly report an incident in real-time
  • Images: Attach a date stamped image to a report
  • Industry proven: Already being used for revenue management in Rail
  • Complete business communication