ITAL has created a unique system for the rail industry to help manage all aspects of the Service Quality Regime.
Manage issues from the first report through back-end management until rectified.
All areas of the Service Quality Regime are recorded for customer presentation, KPI’s and overall network improvement.
Back office dashboard
Issues listed by date, time, category, location and staff member who identified the fault. Status and spyglass to open and view more information and images.
Filter incoming SQR issues by location, time and date.
Power BI dashboard
• Highlight areas of improvement
• Identify locations that have not been serviced
• Targets can be tracked and measured proactively
KPI results & stats
• Results are collated and presented
• Publish statistics as part of a comms plan
• Present periodic results for management reporting