ITSR

Integrated Train Service Recovery (ITSR) Project

The ITSR project provides a Framework for disruption management processes. This standardises and optimises the approach to restore services during large-scale train service disruption.

Overview

Integrated Train Service Recovery (ITSR) Project

The ITSR project provides a Framework for disruption management processes. This standardises and optimises the approach to restoring services during large-scale train service disruption. 

ITAL Group has a solution that delivers many of the aspects and processes set out in the ITSR tool kit. 

Merlin supports the ITSR Framework for disruption management processes. It standardises and optimises the approach to restore services back to timetable and share information across multiple stakeholders.

itsr-video

Merlin manages your rolling stock, train crew and disruption in one place, in real-time.

Introducing Merlin – ITAL’S Train Service Management System, a presentation layer that brings rolling stock, train crew and disruption information into one central place to be managed in real-time. 

Merlin extracts the timetable, rolling stock and crew diagrams allowing for the creation and manipulation of diagrams in real-time, particularly when there is disruption. 

MERLIN – Train Management System has been designed to unify and present resource data in one viewable space, speeding up decision-making and improving communication and information for staff and customers.

Merlin’s Station Working Book presents a range of information in one single view and makes it available across the business. Data includes:

  • Train Head Code
  • Real-time Darwin
  • Performance Data
  • Train crew diagrams
  • Arrivals and departures
  • Platforms
  • Origin and destination
  • Unit type
  • Stock diagram

Merlin Features

Simplifying staff information in one place

Driver Schedule Cards

Update paper and digital schedule cards in real-time

Crew Diagrams

The ability to manipulate and create new diagrams on the fly

Booking on Sheet

Understand who has/hasn’t booked on, ensuring diagrams are covered

CREW CENTRED DIAGRAMS (CCD)

This enhances the user interface for managing traincrew. It enables users to add journey legs into a host diagram from another diagram which uncovered.

STATION AREA TRAIN OPERATIONS (SATO)

A new controller and DTM interface which is an enhancement to Station Working Book, it facilitates the stepping-up of stock and traincrews during perturbations to service, without the need to alter diagrams.

Stock Diagrams

Manage rolling stock and crew together in one place

Train tracker

Users will be able to search for individual trains which will be displayed in a new graphical format

DYNAMIS

Access to DYNAMIS, ITAL’s Data Warehouse to create new services and modules

ZONAL MESSAGING
(real-time route, service indicator & alerting solution)

A new controller interface that monitors performance between stations and junctions, as well as through station platforms, alerting controllers to accumulating delays.

Messaging / Real time alerting

• Web based
• Dynamic address book
• Automated, data driven intelligence
• The ability to tell a story
• Two way communication
• Configurable UI

Our in-house technical and UX design expertise, ensures our clients have the tools and solutions at their fingertips to meet business requirements and solve industry challenges.


ITAL is already working with Arriva Rail London, Greater Anglia, MTR Elizabeth Line and South Western Railway. And are in discussions with c2c, Great Western Railway and Network Rail around adopting Merlin. This means rolling stock and train crew resources and new diagrams can be shared from East to West via the London corridor.

Want to find out more?

Download the ITAL Guide to ITSR