As members and rail companies within the GCC move towards the future, what can they do to further optimise networks and enhance customer experience? GCC …
The UK rail network is undergoing huge changes, some planned and some unexpected. However, it needed to change – overcrowded trains, delays, cancellations, and operational …
Paul Coleman, account and customer experience executive at ITAL, considers modernisation of the railway in a new state-owned era. What are the opportunities and risks for …